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For repair prices, click your brand:
Asuzi |
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TURNAROUND |
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STANDARD TURNAROUND In-house turnaround runs about ten business days. If you want expedited return shipping, you MUST indicate so in BIG BOLD print on your packing list. This includes rush orders and orders that you send to us with expedited shipping.
We also
offer 5 day rush, 24 hour rush, and advance replacement: 5-DAY RUSH SERVICE For 5 day rush , there is a flat 15% upcharge, no minimum. Be sure to indicate "5 DAY RUSH" on your packing list AND on the shipping label in big print. If you want expedited return shipping, you MUST indicate so in BIG BOLD print on your packing list. This includes rush orders and orders that you send to us with expedited shipping.
24 HOUR RUSH SERVICE For 24 hour rush, there is a 20% upcharge, minimum $25 per item. We must receive your equipment by 10:00 a.m. or by our daily UPS delivery. Be sure to indicate "24 HOUR RUSH" on your packing list AND on the shipping label in big print. Your unit will be scheduled to ship the day after we receive it. If you want expedited return shipping, you MUST indicate so in BIG BOLD print on your packing list. This includes rush orders and orders that you send to us with expedited shipping. Please note that the upcharges cover our putting your unit to the head of the production schedule immediately upon receipt;. You will be charged regardless of whether your unit is reparable within the time specified or reparable at all. If we are unable to get your unit to fail, we will contact you and offer you a choice: have us return the unit to you as a "refurbish only" or "test only", or have us to continue running your unit until it does fail and we are able to repair it. In either case, you will still be charged the rush upcharge for pushing your order to the head of the production schedule. This is particularly applicable to intermittent problems. As a result, we do not refund shipping charges or 24-hour rush upcharges on warranty returns.
ADVANCE REPLACEMENT If you cannot do without your equipment for the time it takes to repair and if we have a replacement in stock, we can sell you a replacement and give you a credit for your defective repairable return. Email us for details. |
AT&T
Avaya
Comdial
Executone
Extrom
Harris
Inter-tel
Isoetec
Iwatsu
Kanda
Lucent
Macrotel
Mitel
NEC
Nitsuko
Northern Telecom
Panasonic
Premier
Prostar
Samsung
Siemens
Southwestern Bell
Sprint
Teleconnect
Telrad
TIE
Toshiba
Trillium
Vodavi
Walker
When we receive your phones we will immediately put them in our production schedule to be repaired and refurbished. Our turnaround time is generally under ten business days once we receive your equipment. Answering machines 4-6 weeks.*
We'll notify you when your order is ready to ship, but feel free to call us or e-mail us for status of your order. A real person will answer the phone and will promptly give you the status of your order and an estimated ship date. Our job is to give you worry free service!
On most items we also 5 day and 24 hour rush service. Email us for details. (Answering machines have a 4-6 week turnaround rush service not available.) If you want rush service:
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You must
write "5 DAY RUSH" or "24 HOUR RUSH" in BIG
BOLD letters on the outside of the box by the shipping label and also on your packing list. (Your
packing list doesn't have to be fancy; handwritten is OK, and just tell us your
name, address, phone number, and a description of the problem). |
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