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TERMS & LIMITS
By sending us your equipment for repair, you agree to the following terms
and limits of liability. |
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Go here for
payment terms. |
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Carriers we use and shipping
charges |
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Within the lower 48 states, we ship via FedEx Ground (or
whatever speed you want) and we charge our
stated shipping rates, plus a
nominal fee for insurance above the minimum $100.00 declared value per
shipment. Return shipping charges are added to your final bill and appear
on your invoice.
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| For Alaska, Hawaii and
the territories, we use US Priority Mail unless you tell us otherwise. To
see what your options are and approximate costs, visit
USPS.
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| For outside the US, we
use US Express Mail International unless you tell us otherwise. US Express
Mail is not the most economical, but it is faster and it allows for better
tracking. To see what your options are and approximate costs, visit
USPS. |
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Declared
value and insurance, lost / damaged equipment, discrepancies |
| We'll protect your
equipment while it's in our possession, and when shipping we'll pack it
properly and insure as outlined below.
Nevertheless, by sending us your equipment, you agree that we are not
responsible for loss or damage, whether in-house or
in-transit.
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| For your protection, we'll insure your
repaired
equipment for three times the base repair
price, plus the value of billable parts and surcharges.
Unrepaired items carry no insurance except the minimum $100.00 per
shipment. Sorry, we do not offer the option of insuring for more.
We do not recommend that you
send us something that
is no longer available on the market and that you
consider irreplaceable or of high sentimental value even if defective.
If you do, please note the limits of our liability.
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| We can ship on your
FedEx account as long as the shipment is processed through our regular
daily FedEx batch. However, we do not ship using pre-paid labels or pick
up "call tags", whether FedEx, UPS or US Mail.
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| If your equipment is
lost or damaged, our liability will be limited to the settlement amount
we receive from the carrier. If there is a dispute between us and the
carrier (e.g., whether damage is due to improper packing),
you agree with our position
and to hold QPTT harmless. If there is a dispute between you and the carrier (e.g.,
whether the item was delivered properly), you agree to abide by the
carrier's position and to hold QPTT harmless.
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| Report
damage to the delivery person and notify us IMMEDIATELY UPON RECEIPT.
Also, save all packaging for inspection by the carrier's agent. Failure to do so may jeopardize your claim. We
do not entertain damage claims after 3 business days of receipt. If there
is a dispute between us and the carrier (e.g., whether damage is due to
improper packing),
you agree that our position will prevail. If
you believe the the carrier is uncooperative or unresponsive, we will
attempt to assist, but you agree to not hold us
responsible.
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| Discrepancies
(wrong item, missing items, incomplete product) must be reported to us
within 3 business days of receipt. We do not entertain discrepancy claims
after 3 business days of receipt. We'll investigate the discrepancy with
due diligence, and we'll make things right if we determine are at fault.
However, if there is a dispute between you and us, you agree that our
position will prevail.
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| By sending us your
equipment for repair or evaluation, you agree the the above terms, limits
and maximum liabilities. |
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