HOW TO SHIP

4ABOUT US 4CONTACT US 4REPAIR SERVICES 4READY TO SHIP? 4SALES	BUSINESS PHONES REPAIRED & REFURBISHED $49⁰⁰ Any phone* repaired! (Display phones add $10.00) Includes: parts & labor, full repair & cosmetic reconditioning & 1 YEAR WARRANTY! Details... ----------------------------------------------- WE REPAIR ALL OTHER TELEPHONE EQUIPMENT, TOO! Cards, KSUs, power supplies, modules, boards, etc *Consoles & KSU-less phones priced separately by model. Sorry, we don't do cordless. Other exceptions may apply. Consult our price list.
4"How do I find a repair price?" 4"What's included in a repair price?"
4"How do I ship you my equipment?" 4"How long til I get my phone back?"
4"What will return shipping charges be?" 4"How and when do I pay?"
4"What's your warranty?" 4"Do you SELL phones and phone equipment?"

HOW DO I SHIP YOU MY PHONE EQUIPMENT?

1. Please tag each phone or piece of equipment with a note describing the symptoms it's exhibiting. If you don't know or can't remember, NOT A PROBLEM... send it to us anyway. If the symptoms are delayed or intermittent, it's really helpful to the tech if you could note that, too.

2. Box your phone equipment and ship or mail it to us at

QPTT 31805 Temecula Parkway # 532 Temecula, CA 92592
Where in the world is Temecula? 4

Be sure to toss in a packing list of some kind... handwritten is OK... telling us who you are, your address, phone and email. And be sure to include the model number, description and quantity of what you're sending us so that we may notify you of any discrepancies.

3. We don't automatically acknowledge receipt of your equipment, but if you want to make sure we got it just email or phone us. Otherwise, the only time you'll hear from us is when we call to let you know your equipment is repaired and ready to ship back to you and to get your credit card number.

4. If you ever have any questions about repair status, feel free to call us!

DO I FIRST NEED TO GET AN AUTHORIZATION NUMBER?

No, just box and ship your equipment as described above.

HOW MUCH WILL RETURN SHIPPING COST?

We use FedEx for shipping within the lower 48 states and U.S.P.S. for shipping to Hawaii, Alaska, U.S. territories and Canada. Sorry, we do not ship anywhere else.

Costs for returning your repaired equipment back to you are in the chart below. For equipment purchases, we charge standard FedEx charges plus insurance.*

If you're located in the lower 48 states:	We ship FedEx ground and your shipping charges will be $8.00 for the first phone or card, $2.00 each add'l item, plus insurance* All other items (e.g., control units, KSUs, power supplies, etc.) we charge you standard FedEx rates plus insurance.
If you're located in Hawaii or Alaska:	We ship FedEx ground and your shipping charges will be: Actual FedEx charge, plus insurance*
If you're located in a U.S. territory or Canada:	We ship US Priority mail and your shipping charges will be: Actual US mail, plus insurance

* For your protection, we insure your equipment at replacement cost, not the repair cost. This is a nominal charge. By way of example, insurance on a phone valued at $300.00 and shipped via FedEx is $2.10.

DISCREPANCIES & SHIPPING DAMAGE / LOSS

Discrepancies and damage must be reported to us within three days of receipt.

If your shipment is damaged, contact us immediately and save all packaging. Acceptance of the shipment by FedEx is acknowledgment that the articles delivered to them are in good condition and properly packed by us. FedEx / USPS are responsible for losses and damage. Our shipping terms are FOB-OUR PLANT, which means that you legally take possession of the shipment when we give it to the FedEx driver or USPS mail clerk, who is your agent. QPTT assumes no responsibility for remunerating you for shipping damages or losses if FedEx or the USPS denies your claim.