PAYMENT TERMS

HOW AND WHEN DO I PAY?

HOW: Payment is by credit card only: MasterCard, VISA, American Express and Discover.

Do not include a check with your order or mail us a check. Sorry, no CODs. If you send us something for repair and you don't have a credit card, see below.

WHEN: For repairs, we'll call you for your credit card number when your equipment has been repaired and is ready to ship. For purchases, we'll take your credit card when you place your order.

If you don't have a credit card: If you don't have a valid credit card when we call for payment, we will have to add $20.00 to the invoice to help cover the costs of handling. (For example, 65% of the time we have to remind customers to send their check at least once. It also costs extra staff time to re-do the invoice and track it as a receivable.) Remember: Don't include a check with your order or mail us a check... it's time consuming for us to handle and 50% of the time it's for the wrong amount anyway.

Payment due within five business days of our contacting you. Details...

RETURNS, EXCHANGES & REFUNDS

Return requests must be submitted by email only and must be authorized by us in writing. We do not accept returns after 14 days from sales order date. However, this is not a guarantee that we will accept a return. Unopened returns, when authorized, carry a minimum restock fee of $25 or 20%, whichever is greater, and are for credit use against future equipment purchases only. Opened items, when authorized, incur a minimum restock fee of $25.00 or 40%*, whichever is greater, and are for credit use against future equipment purchases only. We may waive the restock fee if you wish to trade up. However, we may require a higher restock fee or not authorize a return depending on the type of equipment, our inventory needs, whether it was special ordered, and how long it has been used. Unauthorized returns (including unauthorized cancellations and unauthorized refused deliveries) incur a $25.00 handling fee in addition to the above charges and in fact may not be accepted. We will also charge for any free or discounted shipping you may have enjoyed on the original shipment.

This applies to all reasons for return / refund requests including, but not limited to: ordered wrong item, item did not fix problem, item failed, found it somewhere else, changed mind. With respect to product failures (purchases and repairs), note that our warranty specifies that your exclusive remedy for failed equipment is for us to repair or replace,, at our option, any equipment or component parts that fail. If we are unable to repair or replace the defective unit, we will refund your money. However, if you do not give us an opportunity to repair or replace it, we may not authorize a return and refund, or we may charge a higher restock fee.

*Once equipment has been used --- regardless of how briefly --- we must inspect and test as if it were defective with a delayed and intermittent defect, particularly if it is an item that the customer may have used for troubleshooting. This diagnosis is a very time consuming process but it must be done in order to give us the confidence that we are selling a truly "A" grade unit to the next buyer.